Shipping policy

 

**Shipping Policy**

Thank you for choosing Regeneratio! We strive to provide you with the best shopping experience possible. Below are the details regarding our shipping policy:

**Delivery Timeframe:**

Orders typically take 2-5 working days to process and deliver from the date of purchase. Please note that this timeframe may vary depending on your location and any unforeseen circumstances.

**Potential Delays:**

While we make every effort to ensure timely delivery of your orders, there may be instances where delays occur due to circumstances beyond our control, such as extreme weather conditions or logistical challenges. In the rare event of a delay caused by the courier service, we will do our utmost to communicate any updates to you promptly.

**Tracking Information:**

Once your order has been processed and shipped, you will receive a confirmation email along with tracking information. This will allow you to monitor the status of your delivery and stay informed about any changes in the schedule.

**International Shipping:**

Please note that international orders may be subject to customs clearance procedures, which can cause additional delays. We appreciate your patience and understanding in such situations.

**Shipping Costs:**

Shipping costs are calculated based on the weight of your order and your location. You can view the shipping charges at checkout before completing your purchase.

**Contact Us:**

If you have any questions or concerns regarding your order or our shipping policy, please don't hesitate to contact our customer support team at orders@regeneratio.co.za. We're here to assist you!

**Note:**

Working days refer to Monday through Friday, excluding weekends and public holidays.

We use Courier Guy as our delivery service to ensure that your orders are delivered reliably and efficiently. Thank you for shopping with Regeneratio!